RailSpecial is a site dedicated to offering a curated selection of high-quality accessories and wagons for model railway enthusiasts. We are committed to providing products designed for reliability, design, and compatibility with the most popular scales, including N and HO.

At RailSpecial, we offer a wide range of model railway accessories and wagons that meet the needs of both beginners and experienced modelers. Our products are designed for durability and reliability in any situation.

Once we ship your order, we will send you an email with a tracking number. You can use this number on websites such as 17TRACK or ParcelsApp to check the status of your delivery at any time.

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options.

Yes, orders can be modified or canceled as long as a shipping label has not been issued. Once a shipping label has been created, the order cannot be canceled or modified. Please contact us as soon as possible to check if your order is still eligible for cancellation or modification.

We offer a 14-day return policy. Items must be returned in their original condition. For more details, please refer to our returns page.

Yes, we strive to constantly expand the list of countries we ship to. However, there may be some locations we are currently unable to reach.

We prioritize your security and privacy. Our website uses the latest TLS technology to ensure that your personal information and transactions are kept safe.

If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund as per our policy.

For any inquiries, you can reach us via our Contact page. We are available to assist you with any questions or concerns.

Care instructions vary depending on the product. Please refer to the product description for specific care instructions.